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Terms Of Use

It all begins with an idea.

Terms of Use
Effective Date: 24.02.25

1. Introduction
Welcome to AskHugo ("we," "our," or "us"). These Terms of Use govern the use of our platform by both users ("Clients") and therapists ("Providers"). By using our website or services, you agree to these terms.

2. Eligibility

  • Users must be at least 18 years old to access therapy services. If under 18, parental or legal guardian consent is required.

  • Therapists must be licensed and meet our platform’s verification requirements.

3. Use of Services

  • Clients can book and receive therapy sessions online or in person.

  • Therapists can offer services through our platform and receive payments.

  • The chatbot is for general mental health guidance only and should not replace professional medical advice.

  • Chat messages with therapists are confidential but subject to applicable privacy laws.

4. Payment and Fees

  • Clients agree to pay for booked sessions through the platform.

  • Therapists receive payments via secure transfers to their registered bank accounts.

  • We may charge service fees, which will be disclosed prior to transactions.

5. User Responsibilities

  • Users must provide accurate information when signing up.

  • Clients must respect therapist availability and cancellation policies.

  • Therapists must provide professional, ethical, and lawful services.

6. Privacy and Confidentiality

  • Personal and therapy-related data are protected under our Privacy Policy.

  • Therapists must adhere to confidentiality laws and professional standards.

7. Prohibited Conduct
Users and therapists may not:

  • Engage in fraudulent, abusive, or unethical behavior.

  • Use the chatbot or chat services for crisis situations—seek emergency help instead.

  • Share or misuse confidential information obtained through the platform.

8. Termination of Use
We reserve the right to suspend or terminate accounts for violations of these terms.

9. Disclaimer and Limitation of Liability

  • We do not guarantee specific therapy outcomes.

  • We are not responsible for actions taken based on chatbot guidance.

  • Liability is limited to the maximum extent permitted by law.

10. Changes to Terms
We may update these Terms of Use periodically. Continued use of our platform constitutes acceptance of revised terms.

11. Contact Us
For any questions or concerns about these Terms of Use, please contact us at support@askhugo.org

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