Searching for Therapist
Search and Select Therapist
AskHugo allows you to search for therapists by service, rating, cost and location. Once you have found your therapist just select the service you wish to book and you will be taken to the booking page
Booking Session
AskHugo provides booking service, which displays the availability of the therapist so all you need to do is book a date and time that suits you.
You can then decide whether you wish the session to be in-person or online. You can even book a session for someone else, just select from the dropdown menu.
Once your done, just enter what’s on you mind and what you would like to discuss with the therapist n your session
Payment
Paying for you session is done securely through AskHugo using a secure Stripe powered payment system. All you have to do is add money to you AskHugo Wallet and use those funds to pay for the booking
Your Appointments
Appointments
On the day of your appointment, AskHugo adds an appointment reminder to the homepage of your app. Once your therapist has checked you in, you will be notified that your appointment will begin shortly.
Starting Appointment
At the time of your appointment, you will be able to request to start the appointment and be taken to the messaging screen. If this appointment is in-person, then you should be at the required appointment location and you may send the therapist a message, if required. If your appointment is online, then you should wait on this screen until the therapist initiates the video call.
Review and invoice
Once you have completed your session, AskHugo allows you to leave your therapist feedback about the quality of the session. Also, if you select “complete” on the appointment, you will be able to download an invoice for the session to keep for your records.
Messaging and Chatbot
Messaging your Therapist
If agreed with your therapist, AskHugo allows you to direct message your therapist to clarify any issues or receive any advice or guidance when you need it
AskHugo Chatbot
Select the AskHugo logo in the messaging service to access the AskHugo Chatbot. The AskHugo chatbot allows you to ask for simple tips and advice and have an outlet to talk to 24/7. The chatbot is not to be used as a replacement for medical advice but can help provide tips and guidance during difficult mental health moments.
We would always recommend seeking professional mental health support, which can be done using the AskHugo therapist search.
Short Videos
Advice on Health
AskHugo videos allow you to swipe through a selection of health-related videos from a variety of individuals, from influencers to medical professionals.
Informative Guidance
AskHugo videos provide informative videos around mental health conditions to help support users in their time of need and help them understand what they may be experiencing
Therapist Led
Videos are uploaded by the professionals on AskHugo, so the quality is guranteed. We also work with charities to promote their mental health campaigns and outreach.