Privacy Policy


Effective Date: 24/02/25

1. Introduction
Welcome to [Your Website/App Name] ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you use our online and in-person therapy services, including our chat function, chatbot, online payments, therapist fund transfers, and review system.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth, and other identifying details.

  • Payment Information: If you make payments on our platform, we collect payment details, including credit/debit card information. Therapists who receive funds provide bank account details, which are securely stored and processed.

  • Therapy-Related Information: Information you share in messages with therapists and through reviews.

  • Chatbot and Chat Messages: While our chatbot provides general mental health guidance, it is not a substitute for professional medical advice. All chat messages between users and therapists are securely stored.

  • Technical Information: IP addresses, browser types, and device details collected through cookies and tracking technologies.

3. How We Use Your Information
We use your information to:

  • Provide online and in-person therapy services.

  • Facilitate secure messaging and chat between users and therapists.

  • Process payments and therapist fund transfers.

  • Improve our chatbot and website functionality.

  • Comply with legal and regulatory requirements.

  • Prevent fraud, security risks, and unauthorized access.

4. Data Security
We take security seriously and implement strict measures to protect your data, including encryption, secure storage, and access controls. Payment and banking information is processed using industry-standard security protocols.

5. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:

  • Therapists, for the purpose of providing services.

  • Payment processors and banking institutions to facilitate transactions.

  • Legal authorities, if required by law or to protect our rights.

6. Your Rights and Choices
You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Withdraw consent for data processing, where applicable.

7. Third-Party Links
Our platform may contain links to third-party sites. We are not responsible for their privacy policies or practices.

8. Use of Chatbot and Chat Service
Our chatbot is designed to offer general mental health support and should not be used as a replacement for professional medical advice. We strongly recommend seeking qualified mental health support when needed.

9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted with the updated effective date.

10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at support@askhugo.org.